Terms and Conditions – SPENDO UAB

Effective of 10th February 2025

These Terms and Conditions (“Terms”) apply to your access to and use of the web or mobile application SPENDO “Application” provided by Spendo UAB registration code 306154428, address J. Savickio g. 4-7, Vilnius, Lithuania (“We”, “Us”, and “Our”).

Our website is https://www.spendo.com

Our contact details are info@spendo.com

1. APPLICATION AND SERVICES

You can access the Application through Our website https://www.spendo.com/

Through the Application, you can access the following services “Services”:

• Use of the Application.

• Virtual Asset Services – provisioning a virtual asset wallet/account and providing virtual asset exchange and transfer services.

• Virtual IBAN issuing – for fiat currency deposits and withdrawals.

• Payment Card related services – Payment Card issuing and transactions.

Your use of the Application and Services is governed by these Terms.

Services are provided in cooperation with Our third-party provider(s). Your use of the Services is hence additionally subject to the terms of our third-party provider(s) which you must accept before using the Services.

Virtual Asset services are provided, and Virtual IBAN issuing and transacting is made available by Striga Technology OÜ (registry code: 16298772), address: Pärnu mnt 110, 11313 Tallinn, Estonia, in accordance with its terms and conditions.

The Payment Card is issued, and related payment services are provided by Wallester AS (registry code: 11812881), address F.R. Kreutzwaldi 4, 10120 Tallinn, Estonia, in accordance with its terms and conditions.

2. ACCOUNT CREATION

If you wish to use the Services, you must create an account in the Application. Your account must be linked to a valid e-mail address, and you must create a password that you will be using to log in to your account.

Requirements of Our third-party service provider(s) apply for account creation and access to Services.

Your password to access the Application is stored by Us. Ensuring password security is crucial for Spendo.

3. FEES

We charge the following fees for the Services we provide through the Application:

Virtual Asset Deposit - Free

Virtual Asset Withdrawal (network fees are deducted) - Free

Virtual Asset Trading - 1% of transaction value

Fiat Currency Deposit - Free

Fiat Currency Withdrawal- Euro 1

We collect the above fees through our third-party provider Striga Technology OÜ.

We guarantee that we instruct Striga Technology OÜ to debit the fees payable by you from your account in accordance with the pricing applicable to you. We assume sole liability for compensating charged fees to which you have not consented.

4. DATA PROCESSING

We process your personal data in accordance with our Privacy Policy, available at https://cdn.prod.website-files.com/66741d8bcfcdcdc7516246f6/669e28483b7a6ec8989a960a_Spendo%20UAB%20Blog%20-%20Terms%20and%20Conditions.pdf

To the extent we process your data upon the instructions of Striga Technology OÜ and Wallester AS, we act as a data processor, but upon processing any additional personal data and/or for additional purposes, we act as a data controller.

5. CUSTOMER SUPPORT

At Spendo, we are committed to providing exceptional customer support to ensure your experience with our platform is seamless and satisfactory. Here are the details on how you can reach our customer support team and our response time commitments:

Methods to Contact Customer Support

1. Email Support

   • Email Address: info@spendo.com

   • Availability: 24/7

   • How to Use: Send an email to our support team with a detailed description of your issue or query. Please include any relevant information such as your account details, transaction IDs, and screenshots to help us resolve your issue more efficiently.

2. In-App Support

   • Availability: 24/7

   • How to Use: Use the in-app support feature to submit a request directly through the Spendo platform. Navigate to the 'Help' or 'Support' section within the app and fill out the support form.

3. Phone Support

   • Phone Number: [Insert Phone Number Here]

   • Availability: Monday to Friday, 9 AM to 6 PM (local time)

   • How to Use: Call our support hotline for immediate assistance during business hours.

4. Live Chat

   • Availability: Monday to Friday, 9 AM to 6 PM (local time)

   • How to Use: Access our live chat feature on the Spendo website or app for real-time support during business hours.

Response Times

We understand the importance of timely support and strive to respond to all inquiries as quickly as possible. Our response time commitments are as follows:

• Email Support:

  • Initial Response: Within 24 hours

  • Resolution Time: Typically within 3 business days, depending on the complexity of the issue

• In-App Support:

  • Initial Response: Within 24 hours

  • Resolution Time: Typically within 3 business days, depending on the complexity of the issue

• Phone Support:

  • Immediate assistance during business hours

• Live Chat:

  • Immediate assistance during business hours

Handling Complaints and Claims

For complaints and claims, our dedicated support team will handle your case with the utmost priority and care. Here is our process and expected timelines:

1. Acknowledgment of Complaint/Claim:

   • Within 24 hours of receipt

2. Investigation and Resolution:

   • Simple Issues: Within 5 business days

   • Complex Issues: Up to 10 business days

3. Follow-Up Communication:

   • Regular updates will be provided on the status of your complaint or claim until it is resolved.

We are dedicated to ensuring that all customer support requests, complaints, and claims are addressed promptly and effectively. Your satisfaction is our top priority, and we are here to assist you with any issues you may encounter.

If you have any questions or need assistance, please do not hesitate to reach out to us at info@spendo.com.

7. OTHER TERMS

1. Definitions

• "Spendo," "we," "us," or "our" refers to the company providing the crypto exchange and crypto card services.

• "User," "you," or "your" refers to any individual or entity that uses our services.

• "Services" include, but are not limited to, crypto exchange, crypto card issuance, and related financial services provided by Spendo.

• "Platform" refers to our website and mobile applications through which our services are accessed.

2. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our Services.

3. User Obligations

• Account Registration: You agree to provide accurate, current, and complete information when registering for an account and to update this information as necessary to keep it accurate.

• Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• Compliance: You agree to comply with all applicable laws and regulations related to the use of our Services, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

4. Intellectual Property

• Ownership: All intellectual property rights in the Platform and Services, including trademarks, copyrights, and patents, are owned by Spendo or its licensors.

• Usage Restrictions: You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal, non-commercial purposes. You may not copy, modify, distribute, or create derivative works based on our intellectual property.

5. Termination

• Termination by User: You may terminate your account at any time by contacting our support team.

• Termination by Spendo: We reserve the right to suspend or terminate your account and access to our Services if you breach these Terms, violate applicable laws, or engage in fraudulent or harmful activity.

• Effect of Termination: Upon termination, you will lose access to your account and all related services. Any outstanding balances or fees will remain due and payable.

6. Modifications to Terms

• Changes to Terms: We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our Platform or via direct notice to you.

• Continued Use: Your continued use of our Services after any modifications indicates your acceptance of the revised Terms.

7. Notices

• Method of Notification: Notices to you may be provided through email, the Platform, or other methods of communication. Notices to Spendo should be sent to info@spendo.com or as otherwise specified on our Platform.

• Receipt of Notices: Notices are considered received when sent or posted.

8. Governing Law

• Governing Law: These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles.

9. Dispute Resolution

• Jurisdiction: Any disputes arising out of or related to these Terms or your use of our Services will be resolved in the courts of [Insert Jurisdiction].

• Arbitration: If applicable, disputes may be resolved through arbitration in [Insert Location], in accordance with the rules of [Insert Arbitration Association].

10. Limitation of Liability

• Exclusion of Liability: To the maximum extent permitted by law, Spendo is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the Services.

• Limit of Liability: Our total liability for any claim arising out of or related to these Terms or the Services is limited to the amount paid by you for the Services in the six (6) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Spendo and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of our Services or any breach of these Terms.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full force and effect.

13. Entire Agreement

These Terms constitute the entire agreement between you and Spendo regarding your use of our Services and supersede all prior or contemporaneous agreements and understandings.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at info@spendo.com.